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Saturday, October 11, 2008

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General Auction FAQ

Please read our Frequently Asked Questions (FAQ) to find useful information about BeautyCare.com Auctions.

Below are answers to some questions that members often ask.

I registered. Why does it still say I am an unregistered user?
I have forgotten my user password. What do I do?
How do I change my User Name?
How do I change my e-mail address?
How do I change my address or phone number?
I was very pleased/unhappy dealing with someone; what should I do?
What does the number next to a person's name mean?
Why did my feedback rating change? I have no new comments.
What is BeautyCare.com's policy with respect to users of anonymous e-mail?

Q. I registered. Why does it still say I am an unregistered user?

A. After filling out the registration form, you will be sent a confirmation message via email. You must follow the instructions in that message to complete your registration. This process ensures that your email address is correct and functional. .

Q. I have forgotten my user password. What do I do?

A. You'll need to submit a request on the Forgot Password page. We will send you an e-mail with your password.

Q. How do I change my User Name?

A. You can find instructions on the Changing Registration page.

Q. How do I change my e-mail address?

A. A We do not currently handle changes in e-mail addresses.

Q. How do I change my address or phone number?

A. We have an online form which you can use to view or modify your registered user information.

Q. I was very pleased/unhappy dealing with someone; what should I do?

A. If you'd like to give some public feedback, positive or negative, on another beautycare registered user, you can do so using our user feedback feature.
If you are making a complaint about someone, please try to resolve the conflict with that person directly before using the user feedback forum.

Q. What does the number next to a person's name mean?

A. The number in parenthesis beside each person's User Name or e-mail address signifies his/her Feedback Rating. Everyone at BeautyCare.com has a Feedback Rating that is determined by:

Adding 1 point (+1) for each positive comment or praise.
Subtracting 1 point (-1) for each negative comment or complaint.
Awarding 0 points (0) for each neutral comment.

For more information, please visit our Feedback Forum.

Q. Why did my feedback rating change? I have no new comments.

A. When a member is unregistered from BeautyCare.com, all feedback they have left is changed to neutral although the comments remain. The reason for this change was to counteract the effect of negative feedback bombing by users employing alias accounts. This is a suspendable offense, as warned on the feedback page itself, but in the past, the damage to a user's score was not fixable. Now it is.

Unfortunately, the only way to implement this policy fairly and equitably was to make the feature automatic and indiscriminate.

Q. What is BeautyCare.com's policy with respect to users of anonymous email?

A. Anonymous email services, which are typically web-based and free to use, allow customers to sign up and use email services without providing verifiable personal information. Examples of services that BeautyCare.com classifies as anonymous email providers are Hotmail^TM, Yahoo!^TM Mail and MailExcite^TM. A very small number of people use the anonymity of such services as a front to abuse web-based services such as BeautyCare.com. (In contrast, non-anonymous email services are generally provided by ISPs like AOL, MSN^TM and Netcom^TM. These email services require a more formal registration process which provides more accountability).

At beautycare, we believe that people are basically honest, and we wish to provide an inclusive environment for personal trade. We allow users of anonymous email to use our site.