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Non-paying Bidders

Non-paying bidding is defined as winning an auction but not following through with the transaction (payment). Below are some frequently asked questions about our non-paying bidder policy.

 


Q.
If a user has 4 feedback comments for nonpayment, will they be suspended?

A. No. Feedback is separate from the automated non-paying bidder enforcement system. Keep in mind that it is good for everyone when you leave appropriate feedback about your trading partners.

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Q.
What if there is a valid reason I was unable to honor my bid(s)?

A. Sometimes there are extenuating circumstances that compel a bidder to back out of their obligation—you become ill, there's a death in the family, or you have computer problems, etc. Because of this, members are allowed three warnings before an indefinite suspension.

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Q.
What if I get a warning for this offense, but I did pay for that item?

A. If you receive notification from eBay that you had not completed the auction, but you actually did, e-mail us and we will attempt to resolve the issue as soon as possible.

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Q.
Who knows that I received a warning?

A. Only you and BeautyCare.com are aware of your warning.

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Q.
How do I report a non-paying biddder?

A. Please e-mail us and report non-paying through the feedback forum.

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