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My brother and I sent our mother there as a Christmas package. She made plans to go in and have a Sweedish massage but when she got there they told her she WAS going to get an Acupuncture massage instead and she would love it. She actually hated it and it hurt her. I'm still trying to get in touch with a manager after 2 months now!
angry customer bdalexis@naisp.netI recently visited La Chimere Day Spa and was incredibly unsatisfied with my $481 worth of services purchased for myself and a friend. I found their professionalism and customer service skills severely lacking.

In addition to them having a policy where they tack on an additional fee for larger size woman that is not indicated in any of their literature or when you book your appointments by telephone, my guest was actually cut by the pedicurist and then had salt rubbed into the cut during the Salt Glo procedure.

I sent a formal letter after my experience explaining my dissatisfaction with the services and was astonished to receive back a hand-written note filled with profanity informing me that my complaints weren't worth the paper they were written on and in no uncertain terms told me what I could do with them.

There are so many wonderful spas out there, I would highly recommend seeking out one other than La Chimere unless you consider it acceptable for a business to insult you, injure you and then use profanity in their correspondence with you. I personally do not and would never cross their threshold again and would advise against others doing so as well.
Prefer to remain Anonymous hearthgoddess@hotmail.com
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